Firme Trocanca

Privacy Policy

Last Updated: January 2026 • Compliant with UK Data Protection Act 2018 & UK GDPR

1. Commitment to Privacy and Data Controller

At Firme Trocanca, we prioritize the protection and confidentiality of personal data. This Privacy Policy details the types of personal data we collect, why we collect it, how it is managed, and your statutory rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The designated Data Controller responsible for your personal data is Firme Trocanca, having registered operational offices at Fenchurch Street 106, EC3M 4AJ Edinburgh, United Kingdom.

2. Categories of Information We Collect

We collect and process personal data that you supply voluntarily or that is generated automatically as you navigate our platform:

  • Direct Identification Data: Full name, contact telephone number, email address, and country of residence provided when communicating with our team.
  • Technical and Telemetry Data: IP address, browser type and version, language settings, operating system, time zone, referral URLs, and interactions with interface elements.
  • Analytical and Preference Records: Algorithmic preferences, selected asset pairs, risk calculation parameters, and site usage statistics.

We do not collect sensitive category data such as political views, health records, biometric identifiers, or criminal background details.

3. Legal Bases for Data Processing

In accordance with UK data protection legislation, we only process your personal information under established legal grounds:

  • Performance of a Contract: Processing necessary to provide service functionality and deliver requested analytical support.
  • Legitimate Interests: Improving technical infrastructure, detecting security threats, preventing fraudulent activities, and optimizing website latency.
  • Legal and Regulatory Compliance: Fulfilling accounting, anti-fraud, or statutory disclosure obligations mandated by UK law.
  • Consent: Where you have explicitly opted in to receive marketing communications or non-essential analytical cookies.

4. Cookies and Web Technologies

We use session cookies and limited analytical identifiers to ensure platform stability, remember user preferences (such as selected calculation durations and base currencies), and evaluate web performance. You may modify your browser configurations to decline non-essential cookies; however, certain interactive components of our platform may not function as intended.

5. Information Sharing and Disclosure

Firme Trocanca does not sell, rent, or lease personal records to third parties for commercial gain. We may disclose personal data only under strict confidentiality safeguards to:

  • Specialized technical infrastructure vendors, cloud hosting providers, and database protection services;
  • Independent professional advisors, including legal counsel and accounting specialists;
  • Regulatory bodies, law enforcement, or judicial authorities when required by a valid legal subpoena or binding court order.

When transferring data outside the United Kingdom, we implement appropriate safeguards such as UK International Data Transfer Agreements (IDTAs) or European Commission Standard Contractual Clauses with UK addendums.

6. Data Security and Storage Integrity

We deploy rigorous administrative, technical, and cryptographic protocols to protect personal data from accidental loss, unauthorized extraction, misuse, or alteration. All electronic communication links are secured using standard Transport Layer Security (TLS 1.3) protocols and enterprise firewalls.

Personal data is retained only for the duration necessary to satisfy the purposes specified in this policy or to comply with statutory retention requirements, after which records are securely erased or anonymized.

7. Your Statutory Rights Under UK GDPR

Subject to applicable regulatory exemptions, you possess comprehensive rights concerning your personal information:

  • Right of Access: Request a duplicate of the personal records we maintain regarding your profile;
  • Right to Rectification: Request the correction of inaccurate or incomplete information;
  • Right to Erasure ("Right to be Forgotten"): Request that your records be deleted where retention is no longer justified;
  • Right to Restriction: Request that we limit processing activities under specific contested circumstances;
  • Right to Data Portability: Request transmission of your data in a structured, machine-readable format;
  • Right to Object: Object to processing based on legitimate business interests or direct promotional activities.

8. Regulatory Inquiries and Supervisory Contact

To exercise your statutory privacy rights, please reach out to our privacy team via email at [email protected]. You also retain the right to submit a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters (www.ico.org.uk).

9. Policy Revisions

We reserve the right to amend this Privacy Policy periodically to maintain compliance with evolving privacy statutes. Any modifications will be indicated by the updated date at the head of this document.